Microsoft  Oracle 
  • Technical Account Manager (TAM) 450 Hours
  • MS – SQL Server-All versions  250 Hours
  • Windows Server All versions since 2000 250 Hours
  • SharePoint Support 250 Hours
  • Microsoft Identity Management (MIM) environment  100 Hours
  • Microsoft System Center and Network administration 200 Hours
  • Security Assessment with System Patching and Upgrade 50 Hours
  • Exchange Server and Azure design, configuration, support, and security  200 Hours

 

  • Technical Account Manager (TAM) 450 Hours
  • Oracle Performance Turning – Security –Patching 250 Hours
  • Oracle Red Hat Support and Patching Minimum 250 Hours
  • Oracle Virtual cloud implementation – Support 250 Hours
  • Solaris and Other Server Support – Migration – Upgrade 250 Hours
  • System Diagnostics and Root causes analysis Min 100 Hours
  • Oracle Cloud platform design, configuration, implementation support 200 Hours
Vmware Cisco – Citrix  – Network & Printer Managed Services 
  • VMWARE Cloud – design, configuration and Implementation 80 Hours
  • Virtual OS (Windows, Linux, Solaris, Support, Security assessment – OS Patching 120 Hours
  • Site recovery implementation and Support 80 Hours
  • vSAN and vRealize Network Insight 80 Hours

 

  • Cisco Hardware troubleshooting, configuration, and security
  • Citrix NetScaler, VDI, and Patching 400 hours
  • Printers repair, configuration All – Brand 100 hours
    ( Available for Medium to Large Businesses only)

 

 

Support Management Prototype Issue Escalation Prototype
Y2FoxPremier_Management Y2FoxPremier_TicketEscalation
Our premier customers enjoy the following from Premier:
– 5x faster deployments in any of platform covered
– 300%+ ROI
– 12% fewer incidents
– Designated Technical Account Manager – for product (Oracle, Microsoft, Cisco, Citrix, Red Hat, etc.) Advocate tasked with understanding your business goals/needs and spearheading IT initiatives
– Multi-vendor Problem Resolution Support
– Significant improved uptime through rigorous Health Checks, Security assessment, and remediation
– Core Technology Workshops/customized onsite training (i.e. Windows, Linux, Oracle e-Business, SharePoint, SQL, Lync, SCCM)Our annual agreements comprise of four Premier components:
Project Manager / Technical Account Management – Dedicated support advocate to aid progress towards organizational goals
1. Overseas Service Planning and delivery
2. Provides Monthly reports on usage and helps identify trends and allocate best resources
3. Vendors ( Oracle, Microsoft, Citrix, Cisco, Red Hat, Linux, Unix, etc.) advisor who works to understand your business and services needs
Proactive Services – Guidance from 300-400 level certified-Experienced engineers
Call 1-800-385-2745  Government Contracting:Ext 107